GENERAL INFORMATION

Ceramica Baldanza
C/o Livia Baldanza
Via Colamontano, 40
20159 Milano
Italy

TERMS AND CONDITIONS

Welcome to Ceramica Baldanza. Here you will find any relevant information about terms and condition when shopping at my website.

PURCHASE OF PRODUCTS

When purchasing products on www.liviabaldanza.com you must fill the registration with your personal information such as name, address, and payment information. Note, that a purchase made on the site is not binding until we have accepted your payment. You will receive a confirmation on your order via e-mail when the payment is made trough Paypall with credit card or bank transfer by sending an e-mail with the product you want to purchase.
If you have any further questions please contact me liviabaldanza@gmail.com

PAYMENT

With PAYPAL you can pay with Visa, Mastercard, Visa Electron, American Express

SHIPPING INFORMATION AND DELIVERY TIME

Providing your item is handmade and this can take from 5 to 20 days to be ready (depending if is on stock or not) Usally the time to produce is 15 working days plus delivery time to despatch your order unless a particular time is requested and agreed.
Please note in the confirmation e-mail and in the ORDER section tracking I will inform on this timings.
Once is ready please allow five working days to be delivered – ten for outside EU.
I also ships worldwide with a very carfully safe packaging. All consignments to foreign countries, you choose the delivery method and the costs will appear from the order confirmation before you pay.

The cost will be the same for one or more items:

ITALY 10€
EUROPE 20€
REST OF THE WORLD 30€

DAMAGED PARCELS?

The goods are insured in transit and we kindly ask you to check the content of the parcel upon receipt. If the parcel and/or the content are damaged upon receipt, please let us know within 24 hours after receipt so we can get the item cost refunded. I’m responsible only for goods, which have been damaged in transit. I will kindly replace the item or return the cost of the item is no longer in stock.

RETURN POLICY

Articles bought on my site are fully returnable and refundable within 14 days upon receipt. If you want to return an item please let me know within 14 days by sending an email to liviabaldanza@gmail.com. The goods must be returned unused and in the same condition as they were upon receipt and in the original packaging. If not, you will receive a refund equal to the state of the item. 
You are responsible for both delivery expenses and safe conditions of the item when shipped.

GIFTS

I can also wrap your products as a present, without extra charge. Simply write it in the comment field at your order and the product will be gift wrapped. Do you want the order sent directly to the receiver of the gift – simply just enter his or her address.
Note that gifts are not refundable, I can only exchange it for a gift card and upon recive it back send another piece of the same value.